With the Engage 50 II, calls are clearer, providing customers with a better experience, thanks to our innovative Engage+ software. This headset makes interactions more meaningful and effective by offering real-time call insights.

Designed with your needs in mind, the Engage 50 II is lightweight yet sturdy, comfortable yet sleek. You can wear it all day without feeling weighed down. Its intelligent microphone system ensures sound clarity, making it the perfect headset to help you turn every customer into a satisfied one.

Introducing the Engage 50 II equipped with the cutting-edge Engage+ software—a software system that analyzes conversations as they happen.

Engage+ provides live on-screen pop-ups with guidance on various factors affecting your customer’s call experience, including background noise, microphone position, silence, and interruptions. This real-time analysis improves the customer call experience, making onboarding, coaching, and staff retention a breeze by providing actionable insights.

Leading monitoring solutions have taken a step further by integrating our insightful call analytics with their systems, allowing you to access our call data alongside other relevant information. This integration gives you a clearer view of the customer experience, enabling you to identify and address specific issues.

Sound quality can significantly impact a call; that's why we designed the Engage 50 II to be the best headset for clear customer communications. It features not one, but three microphones for exceptional background noise cancellation, ensuring your customers hear every single word, which is crucial for accurate speech-to-text transcription.

When combined with the intuitive Engage+ software, our innovative microphone technology creates optimal conditions that can help reduce average call handling times across the board.

An uncomfortable agent can lead to an awkward call, so we've designed the Engage 50 II for maximum comfort, making it feel almost weightless. Weighing just 1.5 ounces (45 grams), it features angled cushions for the ideal fit.

Additionally, we incorporated a unique maze-shaped pattern inside the earcups, designed based on user studies. This pattern specifically alleviates pressure on common discomfort areas, helping you stay relaxed and focused on your customer's needs.

Contact center headsets often endure rough conditions, so we crafted the Engage 50 II to be exceptionally durable. We've stress-tested everything, from boom-arm rotation to impact resistance, making it our most robust and long-lasting headset yet.

While it's easy to make bold claims, we’re so confident in the Engage 50 II's durability that we offer a three-year warranty on all headsets. With its lightweight design, ultra-comfortable fit, and long-lasting build, this headset truly has it all.

Featuring advanced speakers and innovative noise-isolating earcups, you will never miss an important detail during a call (and you won't have to ask anyone to repeat themselves multiple times).

The Engage 50 II is equipped with specially engineered speakers optimized for speech clarity. This alleviates frustrations and makes calls more productive. With its BalancedVoice™ technology, it automatically processes sound to be clear and crisp—another clever feature contributing to efficient and calm conversations.

Imagine having a helping hand to hear customers more clearly and optimize the dynamics of every call, allowing you to maintain balance during long shifts.

The Engage 50 II utilizes a unique signal processing algorithm, BalancedVoice™, to prevent you from constantly adjusting the call volume, ensuring you are always call-ready throughout the day. Relax, avoid call fatigue, and focus on your customer—it’s all taken care of.

To validate our claims, we tested this unique technology with users like you, who agreed that it makes higher-pitched voices clearer and helps distinguish speech from background noise, all while balancing voice tone to create harmony for your ears.

Included in the box:

Headset, carry pouch, warranty and warning leaflet, USB controller – (call control unit)