Hereward Stationers Returns Policy
At Hereward Stationers, we strive to provide you with high-quality office products. If you are not completely satisfied with your purchase, we offer a straightforward returns policy to ensure your shopping experience is hassle-free.
Returns Eligibility
You may return most items within **30 days** of the purchase date, provided they are:
- Unused and in their original packaging
- Accompanied by the original receipt or proof of purchase
Non-Returnable Items
Certain items cannot be returned, including:
- Custom or personalized products
- Opened software or media
- Items marked as final sale
How to Initiate a Return
1. **Contact Us**: Reach out to our customer service team at [phone number] or [email address] to inform us of your return.
2. **Prepare the Package**: Ensure the item is securely packaged, including all accessories, manuals, and original packaging.
3. **Shipping**: You are responsible for return shipping costs unless the item was defective or incorrectly shipped.
Refund Process
Once we receive your return, we will inspect the item and process your refund within **7-10 business days**. Refunds will be issued to the original payment method used for the purchase. Please note that shipping charges are non-refundable.
Exchanges
If you need to exchange an item for a different product, please follow the return process and place a new order for the desired item.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us within **7 days** of receiving your order. We will arrange for a replacement or refund at no additional cost to you.
Contact Us
If you have any questions about our returns policy, please don't hesitate to contact us:
- **Phone**: [phone number]
- **Email**: [email address]
- **Address**: Hereward Stationers, [full address], Peterborough
Thank you for choosing Hereward Stationers! Your satisfaction is our priority.